Member Benefits St. Thomas

Earn more… From Your First Purchase

Your Best Rewards

Your Best Savings

Your Best Experience

Frequently Asked Questions

Where can I see how many points I have?

Your web based portal will show your current point accumulation and progress to the next Reward offer.

Do I always need to shop with my card?

Yes

Do I earn points on everything I purchase?

Almost, points are not earned on any dollars spent on additional sales tax, delivery charges, bottle deposits, rebates applied at the time of purchase, coupons, the dollar amount of available mail-in rebates at the time of purchase of any product or service, the dollar amount of a purchase of gift cards/certificates, the dollar amount of any gift card/certificate offer with purchase, or other excluded charges. Members do not earn points for the amount of any Reward redeemed or discounts applied to an eligible or qualifying product purchase.

How will I hear about the other benefits, such as bonus points and member events?

Your web based portal will show all member offers and events. You may also receive emails to the account you provided when you enrolled in the program.

How will I know if I earned a Reward?

Rewards are issued quarterly and will show up as an active reward on the web based member portal.

How many Rewards can I earn in one year?

There are no limits to the number of Rewards that can be earned in a year, but they are only issued out quarterly.

Do I need to spend a certain amount when I redeem my reward?

There is no minimum purchase required, but no “change back” or credit is given for a partially used Reward.

How long do I have to use my Reward?

Rewards expire 60 days from the issue date.

Do my points ever expire?

Only memberships with less than 1000 points and no activity in five years will be considered dormant and will be closed.

How do I add a family member to my account?

In order to accumulate points as a household, each family member will need to use the same card or key fob.

Membership Terms & Conditions

Members of Cost-U-Less St. Thomas +Earn More Program (the “+Earn More Program”) may earn points by purchasing qualifying products at the Cost-U-Less store in St. Thomas, participating in certain special events, purchasing specified products or making purchases during special dates and times. Under the +Earn More Program, “qualifying product purchases” means purchases of products such as groceries and household goods. 

St. Thomas Cost-U-Less has the right to make the final decision on whether a purchase qualifies for points (or an action qualifies for bonus points) under the +Earn More Program.

Points can be redeemed on the purchase of certain products or items at the St. Thomas Cost-U-Less store (some exclusions may apply). Program terms, benefits and conditions are subject to change without notice.

Terms & Conditions

Currency

All currency values listed in this Terms & Conditions are in United States (USD) dollars.

Enrollment

Customers may enroll by obtaining a membership card at the St. Thomas Cost-U-Less store and completing their registration on the Cost-U-Less St. Thomas website or at the in-store kiosk.

Member Eligibility

Membership is open to any customer who is at least 16 years of age. No purchase is necessary to enroll in the Cost-U-Less +Earn More Program. By enrolling, you accept and agree to these Terms and Conditions. The +Earn More Program is not available in all areas and is void where prohibited by law. Membership is nontransferable and subject to present and future program rules. Employees of St. Thomas Cost-U-Less and its affiliates are eligible for membership. Membership becomes effective and these Terms and Conditions are deemed accepted when an individual completes their enrollment via the Cost-U-Less St. Thomas Rewards website or at the kiosk in store.

Membership Identification

At the time of enrollment, each Cost-U-Less Rewards member needs to provide at a minimum: Email Address, First Name, Last Name, Address, Phone Number and Birth Date. While Cost-U-Less strives towards complete security and privacy, we are not responsible for unauthorized use of a member’s identifier or redemption of a member’s reward/points in the event the member’s account has been compromised.  By enrolling and providing your email address, you agree to our contacting you for the purposes of providing you with information and updates related to the +Earn More Program and to Cost-U-Less St. Thomas.  You may withdraw from membership at any time by providing written notice to the Cost-U-Less St. Thomas store.  You may also opt-out or modify your subscription to receiving our emails by clicking the Unsubscribe button.

Enrollment in the +Earn More Program is free.

Earning Points

Members earn points per every $1 spent on eligible qualifying items at the St. Thomas Cost-U-Less store when the member identifies themselves as a Cost-U-Less +Earn More Program member at checkout by showing and scanning their Card. Points are not earned on any portion less than $1, such as 0.50. Purchases made at other Cost-U-Less locations are not eligible to earn points at the St. Thomas location. Point calculations are based upon dollars spent at checkout on eligible product purchases and embedded taxes. Points are not earned on any dollars spent on additional sales tax, delivery charges, bottle deposits, rebates applied at the time of purchase, coupons, the dollar amount of available mail-in rebates at the time of purchase of any product or service, the dollar amount of a purchase of gift cards/certificates, the dollar amount of any gift card/certificate offer with purchase, Tobacco or other excluded charges. Members do not earn points for the amount of any Reward redeemed or discounts applied to an eligible or qualifying product purchase. Purchases made without a member providing a Membership Number will not be eligible to earn points. The number of points earned is based on the final purchase amount of all eligible items and any embedded taxes included in price of those items in a single transaction, and not on individual items. If a member redeems a Cost-U-Less Reward coupon toward a purchase, and pays a portion of the retail price after the Reward redemption, the member will receive points on the remaining retail amount paid by the member, but not on the amount of the Reward redemption. Purchases made prior to enrollment in the program are not eligible to earn points.

Bonus Points

At certain times, Cost-U-Less St. Thomas may offer promotions in which members may earn additional or “bonus points” in connection with the purchase of certain products, reaching certain spending amounts in one purchase, participating in specified events or taking other certain actions. During these promotions, a member will earn the bonus points as specified in the specific offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time at the Cost-U-Less St. Thomas store at the company’s sole discretion. Bonus point promotions are valid for a limited time only and may be ended without notice.

Exclusions

No points are earned on taxes that are not embedded in the price of an item, Reward redemptions, or coupons or discounts taken at check out. Cost-U-Less St. Thomas may add other items to this list without notice.

Benefits

+Earn More Program members receive:

  • $30 off reward (coupon) every time you reach 1500 points
  • Opportunities to earn bonus points when advertised to Members
  • Samples of your favorites and new product tastings
  • Free member events
  • Alerts on new merchandise – including exclusive and limited availability items
  • Plus, our business members are eligible to earn rewards and other benefits!       .

Points will be immediately posted to a Member’s account. If connectivity is disrupted, the points will be posted when the systems are back on line. Points are converted quarterly into Rewards based on increments of 1500 points.  If a member has a points balance greater than 1500, they are awarded a $30 Reward for each 1500 point increment.  Any remaining balance is rolled forward. Rewards cannot be redeemed on the same transaction where they were earned.

Redeeming Points

On a quarterly basis, members who have accumulated 1500 points across one or more transactions, will receive a $30 reward. To redeem a Reward, a member must present the Reward Certificate at the point of sale. Multiple Rewards may be used in a single transaction. There is no minimum purchase required to redeem the Reward, but no “change back” or credit is given for a partially used Reward (i.e., if the purchase total is less than the Reward value). Rewards may only be redeemed at the St. Thomas store. Rewards are valid for 60 days after the time they are issued unless noted otherwise on the Reward. There is no limit to how many Rewards a member can earn in one year.

Rewards may not be used to purchase gift certificates, Tobacco or other ineligible products and services. Lost, stolen, or expired Rewards will not be replaced. Cost-U-Less St. Thomas is not responsible for program communications, including Rewards, which are lost, delayed or misdirected during transit, and assumes no responsibility for errors caused by incorrect member name or contact information. Members are responsible for updating their contact information in their member profile via the Cost-U-Less St. Thomas website or in-store kiosk.

Value & Transferability

Points and Rewards have no cash value, are issued for promotional purposes only, are non-transferable, cannot be bartered, exchanged or redeemed for cash, do not constitute property of the member, may not be combined among members and may not be transferred or assigned to any other person, entity, trust or estate.

Expiration

Rewards expire 60 days from the issue date, which is included in the Rewards certificate. Unused points do not expire, but once they are converted to a Reward they are removed from a member’s point balance and do not count toward future Rewards. Member accounts with balances below 1000 points are considered dormant after no activity for five years and will be cancelled.

Membership Cancellation

Members may cancel their Cost-U-Less St. Thomas +Earn More Program membership at any time by providing written notice at the Customer Service counter. Upon account cancellation or closure, any unused points accrued in your account or Rewards earned will be forfeited and cancelled and cannot be redeemed.

Returns

Cost-U-Less St. Thomas reserves the right to deduct points from a member’s account if a member earned points from a purchase and that purchase is subject to a returned check fee for non-sufficient funds or the merchandise is later subject to a return, refund, or other credit. If a member uses a Reward to purchase an item and then returns the item or the member’s check is returned NSF, the Reward shall not be reissued for use again.

Updates to Member Information

Members may update their member profile information on the Cost-U-Less St. Thomas Rewards website or via the in-store kiosk. The member information you provide is added to our customer database and allows us to customize our product offerings, improve your shopping experience and provide you with marketing information. Cost-U-Less may obtain change of address updates from other sources to correct customer files, but is not obligated to do so. You may receive periodic communications from us via mail, email and other channels. If you do not want to receive such communications, please update your member account profile on the Cost-U-Less St. Thomas website or via the in-store kiosk. The information you provide is subject to Cost-U-Less St. Thomas’s Privacy Policy. By refusing to provide your email address, you may not receive ongoing notices of program updates and bonus opportunities.

General

By joining the Cost-U-Less St. Thomas +Earn More Program, you agree to be bound by these Terms and Conditions and affirm that you are at least 16 years old and are otherwise eligible to participate. Cost-U-Less St. Thomas may change or alter these Terms and Conditions or any rules, regulations, policies and procedures at any time. A member’s point balance, as reflected in the member’s account status records, shall be deemed correct unless otherwise proven incorrect. Cost-U-Less St. Thomas reserves the right to determine the amount of points in any member’s account based on our internal records. If an inconsistency emerges between a member’s records and our records, Cost-U-Less St. Thomas’s internal records will be final and binding in all respects. 

The Cost-U-Less +Earn More Program is intended for the sole use and benefit of the member. You agree to abide by Cost-U-Less St. Thomas’s Terms and Conditions, interpretation, application and enforcement of the policies and procedures set forth above. Abuse of the Cost-U-Less St. Thomas +Earn More Program may result in our taking any action we deem appropriate, including without limitation, issuing a warning, suspending or terminating your access to and use of the program and canceling any unused Rewards. Abuse includes but is not limited to failure to follow program Terms and Conditions, policies and procedures, the sale or barter of Rewards, points or promotional offers, using multiple Cost-U-Less St. Thomas Rewards accounts in an effort to circumvent these Term and Conditions, and any misrepresentation of fact or other improper conduct as determined by Cost-U-Less St. Thomas in its sole judgment. Cost-U-Less St. Thomas reserves the right to take appropriate legal action to recover damages, attorneys’ fees and court costs arising out of the enforcement of any of the Terms and Conditions. 

Cost-U-Less St. Thomas reserves the right to, at its sole discretion, cancel, alter, limit or modify program rules, regulations, points earning and redeeming structure, or institute or add blackout dates for earning points or using Rewards, limit the number of Rewards for use by any one individual on any one purchase or over a period of time or any other feature of the program at any time, without notice even though changes may affect the benefits the member may have already accumulated. In accumulating points, members may not rely on the continued availability of any Reward or reward level and they have no vested right with respect to points, Rewards or program benefits. The Cost-U-Less St. Thomas +Earn More Program is offered entirely at the discretion of Cost-U-Less St. Thomas. We reserve the right to end this program at any time. +Earn More Program points and Rewards may be subject to tax liability. Any tax liability is the responsibility of the member. This program is void where prohibited by law. Additional program details can be found by visiting www.costuless.com/st-thomas. These Terms and Conditions supersede all previously published terms and conditions.  

Updated October 9, 2019

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